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Rating Summary

5
 
4
 
3
 
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199 Reviews

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Awesome !!!

5
03 September 2019 , Paul P (Mansfield, )

Other than the fact that I was told 3 weeks until installation and it took 7 weeks, it was a pleasure doing business with your company. The installer John did a fantastic job from top to bottom. He… Read more Other than the fact that I was told 3 weeks until installation and it took 7 weeks, it was a pleasure doing business with your company. The installer John did a fantastic job from top to bottom. He was very patient in answering my questions and very easy to talk to.

Very pleased

5
08 August 2019 , Gina H (Waltham, )

Efficient no hassle great price

Garage Door Replacement

5
08 August 2019 , Jack M (Norwood, )

Peter from Garage Door Systems responded to my call within 24 hours, and gave me an estimate in the next 24 hours. The work was done in a professional fashion and garage was cleaned up afterward. I… Read more Peter from Garage Door Systems responded to my call within 24 hours, and gave me an estimate in the next 24 hours. The work was done in a professional fashion and garage was cleaned up afterward. I would highly recommend this company.
Jack Madden

Do not recommend.

1
19 June 2019 , Lois F (Norwood, )

This once great company has recently been bought out by a larger company which is now charging exorbitant prices for their service. I recently needed a new keypad for my doors. The installer came out… Read more This once great company has recently been bought out by a larger company which is now charging exorbitant prices for their service. I recently needed a new keypad for my doors. The installer came out and installed a battery keypad, not hardwired, which took less than 30 minutes. The charge for the labor was $126.91 which did not include the cost of the keypad. After researching the average local labor service charge I found that this was 60% over the avg. price for this exact type of service.

Company response:

Hi Lois I am sorry to hear that you are not completely satisfied with our service. We have raised our labor rate $23 in the last year. This is due to increased outside expenses like insurance, vehicle maintenance, fuel and employee benefits. Our cost to run a service vehicle with a properly compensated, trained, professional technician has gone up so we needed to adjust our labor rate accordingly. We do have a set labor rate that includes our travel , labor and warranty on our work. I understand some local companies offer a lower rate which usually covers the initial visit but then have set rates for the required work needed. In our opinion its best to have the set labor so our customers know they will paying that plus whatever materials are needed. I am happy that you are satisfied with our service technician and our products but please feel free to give me a call to discuss our labor prices and our available discounts. Peter Barrows

Great work done!

5
18 June 2019 , Jack X (Acton, )

I just can’t find any issues.

Great New Doors - Great Installation

5
20 May 2019 , Trent S (Foxboro, )

We selected Norwood Garage Doors to replace our original garage doors and garage door openers. Peter Barrows was very helpful in making suggestions. We made our selection and scheduled the… Read more We selected Norwood Garage Doors to replace our original garage doors and garage door openers. Peter Barrows was very helpful in making suggestions. We made our selection and scheduled the installation.
The technicians arrived on time, were knowledgeable and friendly. The new garage doors and openers were installed in less than a day. Highly recommend!

Company response:

Trent thank you for taking the time to write a review. These reviews are very important to us as they help us grow and work on any areas that need improvement. I am glad to hear you are completely satisfied and please let us know if there is anything else we can do for you.